When deciding on direction, tools, and ultimately purchases related to IT in an organization, it is very easy to get caught up in trends and buzzwords. Every product and service can quickly become the “next best thing” and you don’t want to be left in the dust, right?
I do believe that in order to make intelligent decisions regarding the direction of your company, you need to be informed on new technologies and services. Whether you are researching on your own or getting this information from a partner, it’s definitely a good thing to do. Having knowledge of these technologies and services will help you if you need them at some point to serve a business need.
The two important words at the end of that last sentence are “business need”. As an IT professional, your ultimate goal are to serve the needs of the business. If you are someone in the organization responsible for making IT related decisions, it’s my opinion that you really need to understand what your business is doing and where it is going to provide proper value. Remote access throughout the pandemic is an example of this. How do people need to connect and what do that need to do? Maybe a “one size fits all” approach meets the need, and maybe is does not. Understanding the tech is obviously important in IT, but understanding the business is just as important.